How to design a great cancellation process?

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hi everyone natalie de grenier here and
today we
are going to talk about consolation
processes and how do you make them work
for you
and for your members as well so this is
a question that i'm get
asked that i get asked a lot it's like
natalie
how how what do you advise us to do how
should we set up this cancellation
and i always say the same thing
treat people the way you would like to
be treated and for me that means that if
i belong to some
a membership or something where i pay a
recurring subscription
i want to be able to have control over
when i stop the payment
i want to have a button that says i'm
cancelling right now okay
so hopefully that is helpful to you like
treat
your people the way you would like to be
treated now what i can tell people is
that
you do want to make the process the
decision to cancel
hard but once people have decided to
cancel you
should make it easy that's how i see it
so
uh what we do for example in the lab is
that
when somebody wants to cancel they have
a button inside
the membership that they can click when
they click on it it goes to a
cancellation page
where we're first going to uh try to
figure out if we can help them
like we're sorry to see you go is there
anything we can do
um are you feeling overwhelmed with the
content
do you need a different type of support
do you do you need to talk to not only
one do you want support one-on-one right
um are you overwhelmed by the content uh
maybe maybe you don't need the
membership anymore you you got it
all figured out and and you're good
right
so people have an opportunity there to
voice
either their concerns their questions
and things like that
but there is a button there where they
can cancel their payment
right away and it will cancel their
access at the end of the pay period
now we can do that because we use
wordpress in
our favorite wordpress plugin called
access ally
but not every system allows you to do
that so you also want to take into
account
what is your current infrastructure what
is your current framework
allowing you to do but at least that's
what we do so
i hope you find this helpful basically
look at how you would want to be treated
and and do that for your members okay i
hope that you found this helpful
if you are not subscribed yet to our
channel please click on the button below
and turn on notifications so that
you can be notified when we come up live
next
thank you so much for watching and i
will catch you next time

hi everyone natalie de grenier here and today we are going to talk about consolation processes and how do you make them work for you and for your members as well so this is a question that i'm get

asked that i get asked a lot it's like natalie how how what do you advise us to do how should we set up this cancellation and i always say the same thing treat people the way you would like to

be treated and for me that means that if i belong to some a membership or something where i pay a recurring subscription i want to be able to have control over when i stop the payment

i want to have a button that says i'm cancelling right now okay so hopefully that is helpful to you like treat your people the way you would like to be treated now what i can tell people is

that you do want to make the process the decision to cancel hard but once people have decided to cancel you should make it easy that's how i see it so

uh what we do for example in the lab is that when somebody wants to cancel they have a button inside the membership that they can click when they click on it it goes to a cancellation page

where we're first going to uh try to figure out if we can help them like we're sorry to see you go is there anything we can do um are you feeling overwhelmed with the content

do you need a different type of support do you do you need to talk to not only one do you want support one-on-one right um are you overwhelmed by the content uh maybe maybe you don't need the

membership anymore you you got it all figured out and and you're good right so people have an opportunity there to voice either their concerns their questions and things like that

but there is a button there where they can cancel their payment right away and it will cancel their access at the end of the pay period now we can do that because we use wordpress in

our favorite wordpress plugin called access ally but not every system allows you to do that so you also want to take into account what is your current infrastructure what is your current framework

allowing you to do but at least that's what we do so i hope you find this helpful basically look at how you would want to be treated and and do that for your members okay i hope that you found this helpful

if you are not subscribed yet to our channel please click on the button below and turn on notifications so that you can be notified when we come up live next

thank you so much for watching and i will catch you next time

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